coaching & mentoring
The work I do with individuals on a one-to-one basis tends to happen during periods of change, challenge, or uncertainty in client's lives
It may be when they're seeking or about to start in a new role. It might be when they're facing uncertainty, or a loss of confidence, focus or motivation. They might be simply tired of the loneliness of their post.
Some seek rebalancing due to changes at home. Some come because of changes at work. Some come because change has affected both work and home
I provide skills, performance, executive and confidence coaching / mentoring. Our work together usually will cover one or more of these areas:
wellbeing & life balance
mindset & confidence
career and skills development
stress management, resilience and boundaries
imposter syndrome, perfectionism and procrastination
performance & effectiveness
management skills & confidence
focus & motivation
isolation & disconnection
relationships and conflict resolution at work
coping with change and uncertainty
When I say coaching / mentoring, I provide a blend of the two. I deliver what you need at the time. Sometimes that's the support and questioning to discover the solution for yourself. Others, it's simply to tell you how things are done
Skills coaching is used when you don't know what you need to know. Where new skills, knowledge or competencies need to be learnt, honed and embedded.
This could be to help succeed in a new or expanded role, to prepare for a promotion or for career progression.
About half of my skills coaching clients approach me themselves to help them take a step forwards.
The other half come to me via a Manager who truly wants to promote an existing members of staff but doesn't have the time to coach them themselves.
We work on theory, examples, best practice and I share my own knowledge, skills and expertise.
Performance coaching is used when you know what you want or need to achieve, and know that you can achieve it, but need some support, help or some guided thinking through.
Performance coaching combines direct (taught) and indirect (listening & questioning) coaching.
Sometimes clients approach me, worried that they are under-performing and not feeling able to approach their line manager. Other clients are introduced or referred by their line manager. I've successfully coaching a number of individuals through PIPs using performance coaching.
The executive coaching work I do is often with Directors, Exec Directors, Senior Leaders, or CEOs, where the often peerless nature of their role and their responsibilities, leave them with no obvious critical friend, sounding board, rant-buddy, thinking partner or form of accountability.
These relationships often last much longer than 6 sessions, purely because of the ongoing benefit to the recipient.
More and more recently, I've been asked if I provide confidence coaching (which I do). In fact, so frequent were the requests at the height of the pandemic in 2020, I piloted a group coaching programme, Change The Stories, to help people work through confidence, limiting belief and imposter syndrome issues.
Confidence coaching helps the individual to discover confidence for themselves. It's one of my favourite forms of coaching and the results are brilliant to see.
These definitions are offered as an indicator of the kinds of areas in which coaching and mentoring can help
You do not need to define in advance which of these types of coaching you think you would benefit from. In fact, we never actually define it as anything other than coaching & mentoring.
All client coaching objectives are agreed in advance and are personal to you and your needs. Very often, our agreements end up being a blend of two (sometimes more) of these different coaching types. What matters isn't the label we give the coaching, but your desired outcomes and objectives and my ability to help you to get there
The success of any coaching / mentoring work lies in the relationship between the client (you), and me.
I offer all potential clients a free call to allow us to get to know each other and for you to judge whether I'm the right person for you to work with.
Once you've signed up I send some pre-session questions, which help guide our sessions - the more you are able to put into these in advance, the more we can achieve in the sessions. Up-front, we will agree what your objectives are for that period and how we will ensure you achieve them
We work in 6-session blocks, sessions usually held a fortnight or a month apart. However, I also offer one-off super-sessions for short-burst, high-energy, fast action, trouble-shooting
We hold each session live on zoom (which can be recorded if requested in advance) and after each session, you receive a follow-up email with the notes from the session, and a link to book your next appointment along with questions to help focus our discussions in your next session
So, if you're looking for some in-the-know support from a Roffey Institute-trained Coach; to up-level to the next stage in your role; for some solidarity during the Covid recovery phase; or for someone on-side in your new role, let's get started!
Capacity is limited - I am only able to work with ten 1:1 clients in any Quarter
What do you get
Intro call to agree areas of work and coaching objectives
6 live coaching calls, usually fortnightly
(plus recordings if requested)
My notes from the sessions and actions / suggestions for between the sessions
(£120 x 6 sessions)
One-off super session
Need help today?
a super-intensive 3hr session where we can thoroughly interrogate or forensically examine a specific situation, set of considerations, or other type of challenge
Need to reimagine the structure of your team? Need a critical friend to help you with a planning or scoping exercise? Need to hide away for half a day and get laser focussed on that one thing you keep ignoring?
This is the solution
what current and former coaching clients say
I was Deputy CEO of a small charity, leading a team of 4 Senior Managers and approx 18 staff. I needed someone who could hear the challenges within my organisation confidentially, and who understood the unique challenges that come with managing third sector organisations. Within that, I was personally struggling to work out exactly what I wanted from the next 20 years of my career. I knew what I didn't want, but working the rest out seemed difficult.
While working with Claire, I found a new role that suited my all-rounder style of working. Leaving my old role was difficult, but Claire supported me through it and into my new role. I am happy at work again, and that is so important to me.
Don't just think about working with Claire, DO IT!
Individual wishes to remain anonymous
Claire was incredibly understanding and flexible. From taking calls from
me in the stairway of my old workplace to taking calls in her car, she was a constant
presence of calmness and reassurance.
The thing that surprised me about working with Claire is how much she drew out from me – she showed me how much value and confidence I had in myself already, but hadn’t fully pulled out and owned before.
Claire is hungry to achieve what is best for the individual as well as the
organisation, and more than anyone else I’ve worked with, sees that these
two things often overlap more than you expect. Claire has helped me take
ownership of personal development, but also of rest, and how these two
acts that may be considered selfish will actually help me bring a better self to work. If you want to work with someone who will challenge your thinking, support your growth and be a constant source of calm, Claire is your woman.
Following a period of ill health and work related stress, I worked with Claire to navigate the pressures of balancing challenging fundraising objectives alongside management & leadership duties.
We worked together intensely over a six week period, meeting for weekly zoom coaching sessions.
Claire's warm, friendly, direct, task focused coaching helped me to achieve some challenging objectives, and I learnt valuable time management and prioritisation techniques and leadership skills.
Claire was a great source of support and encouragement, I really felt she was on my side during a very stressful period.
Claire helped me regain confidence in my abilities and helped me to prioritise my wellbeing by focussing on the the things that were in my control, and this continues to have a positive impact
Terrence Higgins Trust
Working with Claire has been transformational. On a personal level Claire has been coaching me for the last few months, her wisdom and supportive challenge has allowed me to successfully lead my team through a difficult time.
Claire is an expert on wellbeing in the sector, with complete understanding of the challenges and pressures fundraisers are under. Working with her has given me a better insight into myself, my strengths and areas of development and improved my resilience.
When you need coaching into finding the answer for yourself, that's exactly what you get. But on the days you just need someone who really cares to tell you what they would do in the same situation, she will do that for you too.
If you're thinking of working with Claire, Do it! Prioritise time to develop into the best leader and manager you can be